“If the Snapchat won’t load, generally restart the app will fix the issue however there are few other options to fix the issue, follow our simple guides.”
In nutshell, here are steps you can to do to fix Snapchat won’t load:
Restart your mobile and Snapchat app
Check Snapchat permission
clear the cache
check WiFi connection
change DNS settings
remove and re-add friends list
clear Snapchat conversation
Reinstall the Snapchat.
There are many reasons that cause Snapchat to not load the snap or stories or even not responding.
We will cover all in this article how to go through the steps and fix the problem.
The following troubleshooting steps can be applied if you encounter other issues within the Snapchat app as well such as black screen or error message.
Let’s look at more details of each step below. Remember these techniques are applied for both Android or Apple devices.
Restart the app & your mobile devices
As always first thing first, you should always restart the Snapchat app or your mobile prior any attempts for troubleshooting as this could solve the issue easily.
The cause of Snapchat not loading snap or stories could be due to some error processing ‘behind the scene’ within the app or your mobile operating system.
Restart is always a good way to rule other issues out.
To restart your app and your mobile phone, follow these steps:
Android devices
How to close & restart Snapchat or any app: Open Settings > Apps > tap more on the upper right corner > select Reset app preferences > read thru the warning & confirm Reset apps
How to restart Android phone: Press and hold the power button, tap on Restart when it appears and that’s it.
Apple devices
How to close and restart Snapchat or any app: On an older iPhone with the home button, double press on the round button (home), go through the list of the apps, find Snapchat and swipe up to quit the app.
On newer iPhone, swipe up the bottom of the screen, find the app and and swipe up to close the app.
To restart Apple iPhone: Press and hold volume down and the power button, tap on Slide to power off when it appears and that’s it, your phone will restart.
Clear the Snapchat Cache
If restarting your phone doesn’t work, trying clearing the Snapchat cache might help.
Cache is basically data that is saved on your device after you open and use an app or visit a website.
This data can be used for when you reuse the app or revisit the website, reducing load time.
How to clear your Snapchat Cache
- Open Snapchat, tap your profile (Avatar) on the top left and then tap on ⚙️ icon on the top right to open the Settings
- Scroll down, find and select ‘Clear Cache’ option
- Tap ‘Clear’ to confirm on iOS and tap ‘Continue’ on Android
Check your Snapchat Permission
If the Snapchat doesn’t have appropriate permission to run, it would cause issues when using the app.
If certain permission is not allowed, Snapchat might not be able to detect screenshots, save content and even a black screen.
Here is the simple way to check permission in Snapchat:
- Open Snapchat, tap your profile (Avatar) on the top left and then tap on ⚙️ icon on the top right to open the Settings
- Tap on Permissions
- Go through the list and missing permission items will have the ‘Tap to enable’ option.
- Review each item and give permission Snapchat needs.
Check your network or WiFi connection
Sometimes the reason why Snapchat is not loading could be due to poor or no internet connection on your phone.
Go to your phone setting and make sure you are connected, you can also simply open your web browser (Chrome, Safari and etc.) and quickly check if you open any web pages.
There are few reasons why your phone is not connected to network:
- Poor WiFi signal or connection, try go closer to your router
- If you are on public WiFi, the owner could put restrictions on the use of some apps.
- If you are using VPN, you could try to disable it
Pro Tip: How to send a picture as a snap? 2 ways to do it.
Check for Snapchat updates
This could be important as older versions of an app sometimes may not be working as it should given the app could have been updated with significant change.
How to update apps on mobile devices:
On Android devices: Open Google Play Store > Tap on profile icon on top right > Tap Manage apps & device > Apps with an update available are labelled Update available
On Apple devices: Open the App Store > Tap on Profile icon on top > Scroll down to see all apps update, you can update one by one or tap on ‘Update All’
Clear Snapchat conversation
If your snaps or stories are not loading as it should, clearing the Snapchat conversations may fix the issue.
To do that, follow the steps below.
- Tap on your profile icon and select the ⚙️icon to open ‘Settings’
- Scroll down and find ‘Clear conversations’
- Tap on the ‘x’ to clear a conversation
Remember that clearing conversation will not delete any saved or sent content.
Reinstall Snapchat
In some cases, this last option may be necessary to fix the issue of Snapchat not loading any snap or stories.
Sometimes the app might encounter errors and cannot be resolved by tweaking the settings and the best option is to just delete and reinstall the app.
Follow these steps on How to delete an app:
Apple devices: Touch and hold the app > Tap ‘Remove App’ > Select ‘Delete’ to confirm
Android devices: Open Google Play Store > From top right, tab profile icon > Tap ‘Manage apps & devices’ > Select ‘Manage’ > Tap on the app you want to delete and tap ‘Uninstall’
Re-adding friends in Snapchat
This trick works on some cases due an error within the application especially in the friend list.
By remove and add the ones that in error, it could fix the issue Snapchat stop loading problem.
Open your Snapchat, from the bottom menu tap on the 2 person icon and select ‘Add Friends‘ option. Go thru the list, if you see any error – remove them, close the app and you can add them back by tap on ‘Add Friends‘ option.
Talking about adding friends, if you’re wondering Do Snapchat friend requests expire? The answer may surprise you
Conclusion
Hope one of the steps described in this article helps fix the issue with Snapchat not loading snap or stories. If none of these are able to rectify the problem, you can also contact Snapchat support directly.
How to contact Snapchat support on your phone: From the Snapchat settings page, scroll down to ‘Support’ and there are few options depending what support you require.
Alternatively you can click on the link for: Snapchat Support